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Returns                                                                                                                         We hope you love and enjoy your purchase with Vastmedic all the time, but we do understand that you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase. Returned items must be in original, resaleable condition with original tags or packages.

By mail using your own carrier
You will be responsible for the return label cost. To return items by mail using a carrier of your choice, please repack the items (including all original tags), and ship them back at your own expense. Please leave a message of your order number on the return label so that we can recognize your return items properly, as well as put the hardcopy of Order Confirmation Letter inside of the return box. Any missing of order number or Order Confirmation Letter will cause delay of processing return. Shipping costs and alteration fees will not be refunded. We recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse. Vastmedic is not responsible for any packages sent with a return label not provided by Vastmedic.


Our address of warehouse to receive return items is:
Vastmedic Return Center
2549 Route 22, 
Dover Plains, NY 12522

**Please note: In-person returns to our warehouse are not accepted.**

Returns with prepaid shipping label
You may also ask our Customer Service Center for a prepaid return label, $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return at the carrier's website by using the tracking number. Customer Service Center: support@vastmedic.com

Returning or Exchange online orders in store
In response to the latest developments surrounding the coronavirus (COVID-19), all the retail partners’ stores nationwide are currently closed until further notice. At this time, we kindly ask that all items from online orders be returned back to our warehouse using the directions found above. 

The shipping fee of return & exchange
A The product has quality problems, Vastmedic bears the round-trip freight
B The product has no quality problems, and the customer bears the round-trip freight.

You are always welcome to return or exchange in any partner stores of Vastmedic. You have 30 calendar days to decide if an item is right for you. We offer exchanges and refunds on devices and partial accessories (please check the product page for details of return policy) with a receipt within 30 days of purchase. Final Sale item(s) are non-refundable. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process. 

For in-store returns, bring the e-receipt attached to your shipping confirmation email or the Order Form along with the item(s) you wish to return/exchange within 30 days of purchase. Shipping and handling costs are not refundable. We cannot offer refunds on the item(s) that have been broken. 

Please note:
Vastmedic items purchased online, as well as incorrect orders, such as damaged, missing or incorrect items, cannot be returned in our stores nor online. 

Refund                                                                                               
It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. Meanwhile, your refund will be issued in the form of original payment, such as the credit card used for the order. Please allow up to two weeks for the credit to post to your account. Please allow up to two billing cycles for the credit to appear on your credit card statement. If you paid using PayPal, we will refund the balance to your PayPal account. You may also check the status of your return by contacting Customer Service Center support@vastmedic.com

Please note:  
Please be sure to follow the return instruction above to ensure timely processing. 
Please record your tracking number.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vastmedic.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vastmedic.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.